SPEAK UP

SpeakUp, as the name itself suggests, is a mobile application where consumers can voice their complaints or provide suggestions and feedback for a company, product or service be it a Ministry, a hospital or a food joint as a consumer. With SpeakUp we aim to revolutionize the age-old complaint redressal system by leveraging Social media which is now rapidly evolving as a one-stop response channel/medium for organizations. (For eg: #Twitterseva adopted by various government departments)

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically.

About The App

We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by SpeakUp will only be in connection with the provision of agreed services and this Privacy Policy. Periodically, we may reveal general statistical information about SpeakUp & its users, such as number of visitors, number of feedbacks suggested etc.
Through SpeakUp:
1) You may register your complaint or feedback with ease.
2) Contact any organization - be it a restaurant like Domino’s, a bank like SBI or utility services like Telecom, PAN card etc.
3) Voice your opinion by using our simple audio recording feature
4) Not just register grievances, but take a step further and provide valuable suggestion and compliments which further inspires the service operator.
5) Your message gets directed automatically to organizations’ multiple channels like E-mail, Twitter etc.
We cover a wide range of organizations/service providers across different sectors and categories. SpeakUp is owned by Dhwani Rural Information Systems Pvt. Ltd. We would love to connect with you. Reach us at care@speak-up.in and follow us on twitter @SpeakUpIN

User experience Enhancement

The Speak UP app will be used to get the feedback directly from to user to the respective organizaton. The user can directly post the feedback to every organization listed in the app by using their mail. That is why we are accessing mail information from the user's device.

Use of Personal Information

We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at SpeakUp, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. SpeakUp uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Links to Other Sites

Our site links to other websites that may collect personally identifiable information about you. SpeakUp is not responsible for the privacy practices or the content of those linked websites.

Security

SpeakUp has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Consent

By using SpeakUp and/or by providing your information, you consent to the collection and use of the information you disclose on SpeakUp in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy. Specifically “feedback” (Complaint/Suggestion/Compliment) shared by you in the form of text, image and/or audio will be shared with selected organization. SpeakUp never modifies your feedback content and will be shared “as it is” with the organization.